FAQ
General Questions
What is Nexutz?
Nexutz is an online store based in Italy that offers carefully selected home décor and lifestyle products designed to bring style, warmth, and functionality into your living space.
Where is Nexutz located?
Our business is located in:
Via Rodeano 21/B, 33030 Dignano Udine, Italy
How can I contact you?
You can reach us through:
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📧 Email: ghiyat716@gmail.com
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📞 Phone: +393508367984
Orders
How do I place an order?
Simply browse our website, select your product, and complete the checkout process. Once your order is confirmed, you will receive an email confirmation.
Can I change or cancel my order?
If your order has not been shipped yet, you can request changes or cancellation by contacting us as soon as possible. Once shipped, we cannot modify the order.
How will I know my order is confirmed?
After placing your order, you will receive a confirmation email with all order details.
Shipping
Do you ship internationally?
No, we currently ship only to the United States (USA).
How long does shipping take?
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Processing time: 1–2 business days
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Delivery time: 3–5 business days
Is shipping free?
Yes, shipping is always free on all orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Returns & Refunds
Can I return my order?
Yes. We accept returns within 30 days of delivery.
Do I have to pay for return shipping?
No. Return shipping is completely free.
How long do refunds take?
Refunds are processed within 14 business days after the returned item is approved.
Are there any restocking fees?
No. We do not charge any restocking fees.
Are any items non-returnable?
No. All items are eligible for return. We do not sell final sale products.
Products
Are your products high quality?
Yes. All products are carefully selected to ensure durability, design quality, and practical use.
Will I receive the exact product shown in photos?
Yes, however minor variations in color or texture may occur due to lighting or material differences.
Payments
What payment methods do you accept?
We accept secure payments through major payment providers (such as Visa, Mastercard, Apple Pay, and others depending on checkout availability).
Still need help?
If your question is not listed here, feel free to contact us:
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📞 +393508367984
We usually respond within 24–48 business hours.