FAQ
Welcome to the Nexutz FAQ page!
Here you’ll find quick answers to the most common questions about our products, shipping, and returns.
If you don’t see what you’re looking for, feel free to contact us anytime at support@nexutz.shop.
🧢 About Our Products
What kind of products do you sell?
We specialize in caps and street-ready styles — from classic adjustable fits to unique streetwear designs.
Every item is chosen for comfort, durability, and everyday wear.
Are your products unisex?
Yes! Most of our caps and apparel are unisex and designed to suit all streetwear enthusiasts.
Do you restock sold-out items?
Some of our most popular pieces are restocked occasionally, but many are limited edition.
If you see something you like, we recommend grabbing it before it’s gone!
🚚 Shipping & Delivery
Where do you ship?
We currently ship only within the United States.
How much does shipping cost?
Shipping is always free — no minimum purchase required.
How long does shipping take?
Orders are processed within 1–2 business days, and delivery usually takes 2–4 business days depending on your location.
Will I get a tracking number?
Yes! As soon as your order ships, you’ll receive a confirmation email with your tracking link so you can follow your package in real time.
💳 Orders & Payments
What payment methods do you accept?
We accept all major payment methods, including:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
All transactions are secure and encrypted.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, email us right away at support@nexutz.shop.
If your order hasn’t shipped yet, we’ll do our best to update or cancel it for you.
🔁 Returns & Refunds
What is your return policy?
We offer 30-day free returns on all items.
No restocking fees, and no final sale restrictions — every purchase is returnable within 30 days.
How do I start a return?
Simply email us at support@nexutz.shop with your order number and reason for return.
We’ll send you a free prepaid shipping label and guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 14 business days to your original payment method.
🧾 Other Questions
How can I contact you?
You can reach us anytime at:
📧 support@nexutz.shop
📞 +1 (352) 230-5889
We’re available Monday to Friday, 9 AM – 6 PM (Eastern Time).
Do you have a physical store?
Currently, Nexutz operates exclusively online. This allows us to offer premium streetwear styles at affordable prices.
❓ Still Need Help?
If you couldn’t find what you were looking for, don’t worry — we’ve got you covered.
Just send us a message through our contact form or email us at support@nexutz.shop, and we’ll get back to you within 24 hours.