Order Tracking
Overview
At Nexutz, we make it easy for you to stay updated on your order from the moment it is placed until it arrives at your door. Once your order has been shipped, you will be able to track it in real time.
When Will I Receive Tracking Information?
After your order has been processed and shipped, you will receive a confirmation email containing your tracking number and shipping details.
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Processing time: 1–2 business days
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Tracking is usually available shortly after shipment
How to Track Your Order
To track your order:
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Open the shipping confirmation email you received from Nexutz
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Click on the tracking link provided
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Or enter your tracking number on the carrier’s website
You will be able to see real-time updates on your delivery status.
Where Can I Find My Tracking Number?
Your tracking number is sent to the email address used at checkout. If you cannot find it:
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Check your spam or promotions folder
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Ensure the email address entered at checkout is correct
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Contact us if you still cannot locate it
Tracking Updates
Tracking information may include:
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Order shipped confirmation
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In transit updates
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Out for delivery status
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Delivered confirmation
Please note that updates may take up to 24–48 hours to appear after shipment.
My Tracking Isn’t Updating
Sometimes tracking information may not update immediately. This can happen due to:
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Carrier processing delays
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System update delays
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Weekend or holiday schedules
If your tracking does not update for more than a few days, feel free to contact us for assistance.
Lost or Delayed Orders
If your order seems delayed or missing:
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First, check your tracking link
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Then contact the shipping carrier
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If needed, reach out to our support team
We will help you resolve the issue as quickly as possible.
Need Help?
If you have any questions about your order status, contact us:
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📞 +393508367984
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📍 Via Rodeano 21/B, 33030 Dignano Udine, Italy