Shipping policy

Overview

At Nexutz, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed on nexutz.shop.

Shipping Coverage

We currently ship only to the United States (USA).

Shipping Cost

Shipping is 100% free on all orders
No hidden fees or additional delivery charges apply at checkout

Processing Time

Before your order is shipped, it must be processed and prepared.

Processing time: 1–2 business days
Orders are processed Monday to Friday (excluding holidays)
You will receive a confirmation email once your order has been shipped

Delivery Time

Once your order has been shipped:

Standard delivery time: 3–5 business days
Delivery times may vary slightly depending on location, carrier conditions, or peak seasons

We always work to ensure fast and efficient delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your delivery in real time.

If you do not receive tracking information within a few days, please contact us.

Shipping Carriers

We work with reliable international and local carriers to ensure safe and fast delivery.

Carrier selection may vary depending on the destination and package type.

Delays

While we aim for fast delivery, delays may occur due to:

High order volume
Weather conditions
Carrier delays
Customs or logistics issues (rare for USA shipments)

If your order is delayed significantly, contact our support team for assistance.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

Orders delivered to incorrect addresses provided by the customer
Lost packages due to incorrect or incomplete address details

If you notice an error, contact us immediately so we can try to update it before shipment.

Lost or Missing Packages

If your package appears lost or has not arrived:

First check your tracking link
Contact the shipping carrier
Then contact us if further assistance is needed

We will do our best to resolve the issue quickly.

Damaged Packages

If your order arrives damaged:

Take clear photos of the package and product
Contact us immediately at support
We will offer a replacement or refund depending on the situation

Contact Information

If you have any questions about shipping, you can contact us:

📧 Email: ghiyat716@gmail.com
📞 Phone: +393508367984
📍 Address: Via Rodeano 21/B, 33030 Dignano Udine, Italy