Refund policy
Overview
At Nexutz, customer satisfaction is our priority. If you are not completely happy with your purchase, you may return eligible items within 30 days of delivery in accordance with the policy below.
Returns Eligibility
To qualify for a return, your item must meet the following conditions:
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Return request is made within 30 days of receiving the order
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Item is in unused, original condition
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Item is returned with original packaging (when applicable)
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Proof of purchase (order confirmation or receipt) is provided
All items in our store are eligible for return. There are no final sale items.
How to Request a Return
To start a return, please contact us:
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📧 Email: ghiyat716@gmail.com
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📍 Address: Via Rodeano 21/B, 33030 Dignano Udine, Italy
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📞 Phone: +393508367984
Please include:
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Order number
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Item(s) you wish to return
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Reason for return (optional but helpful)
Once your request is approved, we will provide return instructions.
Return Shipping
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Return shipping is 100% free
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We will provide instructions or a return label if required
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You do not need to pay any shipping fees for returns
Refunds
Once your return is received and inspected:
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You will receive an email confirmation
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Refunds will be approved if the item meets return conditions
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Refunds are issued to your original payment method
Refund Processing Time
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Refunds are processed within 14 business days after approval
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Your bank or payment provider may take additional time to complete the transfer
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us immediately at ghiyat716@gmail.com
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Include photos of the item and packaging
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We will offer a replacement or full refund at no extra cost
Exchanges
We currently accept exchanges. If you want a different item:
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Return the original product
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Place a new order or request an exchange (if available)
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Exchanges follow the same 30-day return window
Non-Returnable Conditions
Returns may be refused if:
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The item shows signs of misuse or damage not caused by shipping
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The return is requested after the 30-day window
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The item is not returned in reasonable condition
Shipping Information
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We ship to the USA only
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Standard delivery time: 3–5 business days
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Shipping is always free
Contact Information
If you have any questions about returns or refunds:
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📧 Email: ghiyat716@gmail.com
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📞 Phone: +393508367984
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📍 Address: Via Rodeano 21/B, 33030 Dignano Udine, Italy